Privacy Policy
1. Introduction
This Privacy Policy (“Policy”) is designed to inform you about how GAIL ROBERIO LTD, located at 14 Endwell Road, Bexhill, TN40 1EA, collects, uses, discloses, and safeguards your personal information when you visit our website (the “Website”), make purchases, or engage with our services. By using our Website or services, you consent to the practices described in this Policy. We may update this Policy from time to time, and it is your responsibility to review it periodically. Your continued use of our services after any changes indicates your acceptance of the updated Policy.
2. Information We Collect
2.1 Personal Information
- Account Information: When you create an account with us, we collect your name, email address, and password. This information is used to authenticate your identity and provide you with access to personalized services.
- Purchase – Related Information: When you place an order, we collect shipping and billing addresses, phone number, and payment information (such as credit card details or other payment method information). This data is necessary to process your order, arrange delivery, and handle returns or exchanges.
- Communication Information: If you contact our customer support, we may collect the content of your messages, including any personal information you voluntarily provide to help us resolve your issues.
2.2 Usage Information
- Automated Data Collection: We automatically collect information about your device and browsing behavior, including your IP address, browser type, operating system, the pages you visit on our Website, the time and duration of your visits, the links you click, and search terms you enter. This data helps us analyze Website traffic, improve user experience, and detect and prevent fraud.
- Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and other similar technologies. Cookies are small text files that are stored on your device. They can be used to remember your preferences, keep you logged in, analyze how you use our Website, and display personalized content and advertisements. You can adjust your browser settings to control or disable cookies, but this may affect your ability to use certain features of our Website.
3. How We Use Your Information
- Providing Services: We use your information to process orders, manage customer accounts, provide customer support, and deliver products and services you have requested.
- Personalization: We may use your information to personalize your shopping experience, such as recommending products based on your purchase history and browsing behavior.
- Marketing and Promotion: With your prior consent, we may send you promotional emails, newsletters, and targeted advertisements about our products, services, special offers, and events. You can unsubscribe from these communications at any time by following the unsubscribe instructions in the emails.
- Analytics and Research: We analyze your information to understand trends, improve our Website and services, develop new products, and enhance the overall customer experience.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, legal processes, or government requests.
4. Information Sharing and Disclosure
4.1 Service Providers
We may share your personal information with trusted third – party service providers who assist us in operating our business, including but not limited to payment processors, shipping carriers, marketing agencies, and IT service providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
4.2 Business Transfers
In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our Website of any such change in ownership or control and the choices you may have regarding your information.
4.3 Legal Requirements
We may disclose your personal information if required to do so by law, in response to a subpoena, court order, government investigation, or other legal process, or to protect our rights, property, or the safety of our customers, employees, or the public.
5. Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption of sensitive data, secure server infrastructure, access controls, and employee training on data security. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
6. Your Rights
- Access and Correction: You have the right to access and correct the personal information we hold about you. You can update your account information by logging into your account on our Website or by contacting our customer support at support@gailroberio.shop.
- Deletion: You may request the deletion of your personal information, subject to legal requirements and our legitimate business needs. Please note that if you delete your account, we may retain certain information for record – keeping, legal compliance, or to prevent fraud.
- Opt – Out: You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or by adjusting your communication preferences in your account settings.
7. International Data Transfers
Your personal information may be transferred to and stored in countries outside of your jurisdiction. These countries may have different data protection laws than your jurisdiction. When we transfer your personal information to other countries, we take steps to ensure that it is protected in accordance with this Policy and applicable laws.
8. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will delete such information as soon as possible.