1. Shipping

1.1 Processing Time

• Standard Orders: Orders are typically processed within 1 – 2 business days after payment is received and verified. However, during peak seasons (such as holidays, major sales events) or in case of high order volumes, processing times may be extended up to 3 – 5 business days. We will notify you via email if there are significant delays in processing your order.
• Customized Orders: For customized or personalized items, such as monogrammed shirts or tailored suits, processing times may be longer. It usually takes 5 – 7 business days for production and verification. We will notify you of the estimated processing time at the time of order placement and keep you updated on the progress.

1.2 Shipping Methods and Delivery Times

• Domestic Shipping (UK):
  • Standard Shipping: Estimated delivery within 3 – 5 business days. This service is suitable for non – urgent orders. Shipping fees are calculated based on the weight and dimensions of your order, with rates starting from £3.99.
  • Express Shipping: If you need your order quickly, you can choose our express shipping option. Orders will be delivered within 1 – 2 business days. The cost for express shipping starts from £7.99.
• International Shipping:
  • Standard International Shipping: Delivery times vary depending on the destination country. Generally, it takes 7 – 14 business days for delivery. Shipping fees are determined by the weight, destination, and shipping method. We will display the exact shipping fee for your international order at checkout.
  • Expedited International Shipping: For faster international delivery, we offer an expedited service that typically delivers within 3 – 7 business days. Additional charges apply, and the specific cost will be shown during the checkout process.
  • Customs and Duties: Please note that for international orders, customers are responsible for any customs duties, taxes, or import fees levied by their country’s customs authorities. These charges are usually based on the value, weight, and nature of the goods and are not included in our shipping fees. We recommend checking with your local customs office for more information before placing an order.

1.3 Shipping Fees

• Calculation: Shipping fees are calculated based on the weight, dimensions, destination, and shipping method of your order. Our system will automatically calculate the shipping fee at checkout, and you can review it before finalizing your purchase.
• Free Shipping: We may offer free shipping promotions from time to time. Eligibility criteria for free shipping, such as a minimum order value (e.g., orders over £100 within the UK), will be clearly stated on our Website’s homepage, product pages, and during the checkout process.
• Bulk Orders: For bulk orders, please contact our customer support team at support@gailroberio.shop for a customized shipping quote. We will do our best to provide you with a competitive shipping rate.

1.4 Order Tracking

2. Returns

• Return Policy: Please refer to our detailed Returns & Exchanges policy for information on how to initiate a return, eligibility criteria, refund and exchange procedures, and handling of damaged or defective items.
• Return Shipping: As mentioned in the Returns & Exchanges policy, you are generally responsible for the cost of return shipping, unless the return is due to our error (e.g., incorrect item shipped, damaged item upon arrival). We recommend using a trackable shipping method and obtaining proof of postage to ensure the safe return of your items.
• Return Address: The return address will be provided in the return authorization email you receive from our customer support team. Please ensure that you use the correct address when returning your items.
• Refund Processing Time: Once we receive and inspect your returned items, we will process your refund within 3 – 5 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take an additional 3 – 10 business days for the refund to appear in your account, depending on your bank or payment provider.